Help
Shipping, returns & the fine print.
Everything you need to know about ordering from Salvage. Anything else? Email us or message @fromsalvage.
Shipping
We post NZ-wide with tracked courier. Flat rate $8, and free over $150. Orders are packed and sent within a few business days, and you'll get a tracking link once it's on its way. Local pickup from our Meadowbank store is welcome too; choose pickup at checkout.
Returns & faults
Every piece is preloved and one of one. We describe each piece honestly in its listing, including any flaws or signs of wear, so please read it and ask if you're unsure. Because items are unique, we don't offer change-of-mind returns once shipped.
Your rights under the NZ Consumer Guarantees Act still apply. If something arrives faulty or not as described, get in touch within 7 days of delivery and we'll make it right with a repair, refund or replacement.
Payments & privacy
Payments are handled by Stripe. Your card details are entered on Stripe's secure checkout and are never seen or stored by us. We only collect what we need to fulfil your order and never sell or share your information.
Sizing & condition
Sizes are as labelled on the garment, and brands vary, so check measurements where given. Condition varies between pieces. Check the listing notes and photographs, or ask us about wear and fit before you buy.